Terms of Service
Last updated: 1 October 2026
These Terms of Service form a legally binding agreement between you and Haris360 Ltd. By using our website or services you agree to be bound by them.
These Terms of Service govern your access to and use of the Haris360 website and AI-powered security monitoring services provided by Haris360 Ltd. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully.
1. About Haris360
Haris360 Ltd is a company registered in the United Kingdom. We provide AI-powered CCTV surveillance, threat detection, and remote security monitoring services to commercial, retail, industrial, and residential clients worldwide. References to 'Haris360', 'we', 'us', or 'our' in these Terms refer to Haris360 Ltd.
2. Acceptance of Terms
By accessing our website, submitting an enquiry, or entering into a service agreement with Haris360, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not use our website or services.
3. Services
Haris360 provides AI-powered security monitoring services including, but not limited to, real-time video analysis, automated threat detection, incident alerting, remote monitoring operations, and security consultancy. The specific scope, deliverables, service levels, and pricing applicable to your engagement are set out in a separate Service Agreement or Statement of Work entered into between you and Haris360. These Terms apply in addition to, and do not replace, any such agreement.
4. Acceptable Use
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You must not use our services to conduct or facilitate any unlawful surveillance, to infringe the privacy rights of individuals without a lawful basis, to transmit malicious code or interfere with our systems, or to engage in any activity that violates applicable laws or regulations. You are responsible for ensuring that your use of our services — including the deployment of cameras and the processing of video data — complies with all applicable data protection, privacy, and surveillance laws in your jurisdiction.
5. Intellectual Property
All content on the Haris360 website, including text, graphics, logos, software, and documentation, is the property of Haris360 Ltd or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent. Nothing in these Terms grants you any licence or right to use our trademarks, trade names, or brand identifiers.
6. Payment and Billing
Fees for Haris360 services are as set out in your Service Agreement or as quoted in writing by Haris360. Unless otherwise agreed, invoices are payable within 30 days of the invoice date. Haris360 reserves the right to suspend or terminate services in the event of non-payment. All fees are exclusive of applicable taxes, which will be charged in addition where required by law. Disputed invoices must be raised in writing within 14 days of the invoice date.
7. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the services, and to use such information only for the purposes of performing or receiving the services. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, was already known to the receiving party, or is required to be disclosed by law or regulatory authority.
8. Data Processing
Where Haris360 processes personal data on your behalf as part of delivering the services — including video footage from cameras installed at your premises — this processing is governed by a separate Data Processing Agreement (DPA). You, as the data controller, are responsible for ensuring you have a lawful basis for the processing and for providing any required notices to data subjects. Haris360 will process personal data only in accordance with your documented instructions and the terms of the DPA.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Haris360's total aggregate liability to you for any claims arising out of or in connection with these Terms or the services — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid by you to Haris360 in the 12 months preceding the event giving rise to the claim. Haris360 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.
10. Indemnification
You agree to indemnify, defend, and hold harmless Haris360 Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the services, your breach of these Terms, your violation of any applicable law or regulation, or any claim that your use of the services infringes the rights of a third party.
11. Termination
Either party may terminate a service engagement in accordance with the notice provisions set out in the applicable Service Agreement. Haris360 reserves the right to suspend or terminate your access to the website or services immediately and without notice if you breach these Terms, engage in fraudulent or unlawful conduct, or if required to do so by law. Upon termination, all licences granted under these Terms will cease and you must immediately stop using the services.
12. Disclaimers
The Haris360 website and services are provided on an 'as is' and 'as available' basis. While we take all reasonable steps to ensure the reliability and accuracy of our AI monitoring systems, we do not warrant that the services will be uninterrupted, error-free, or that all security threats will be detected. No AI-based system can guarantee 100% detection accuracy, and Haris360 does not accept liability for any security incidents that occur despite the deployment of our services.
13. Changes to These Terms
Haris360 reserves the right to update or modify these Terms of Service at any time. We will post the revised Terms on this page with an updated effective date. Your continued use of our website or services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.
14. Governing Law and Jurisdiction
These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
15. Contact Us
If you have any questions about these Terms of Service, please contact us at: Haris360 Ltd, Email: [email protected], Website: haris360.com. We aim to respond to all legal enquiries within 5 business days.
Questions about these terms?
Contact us at [email protected]